Free Standard Shipping On All Australian Orders $59+ (3 to 4 working days)
All Australian orders of $59 or more are shipped with Toll Priority for FREE! This is a Next Business Day service to all Capital Cities, and most Regional Centres, when you order by 4.30pm Melbourne time. Handling and shipping time combined may take up to 3 to 4 working days for customers to receive their items.
A flat rate of $12.34 applies to all orders under $59, and will be sent with Toll Priority – DX Mail on a Next Business Day service to all Capital Cities, and most Regional Centres, when you order by 4.30pm Melbourne time. Again, handling and shipping time combined may take up to 3 to 4 working days for customers to receive their items.
Please select Overnight Delivery (Up to 2 working days) for any urgent deliveries.
Delivery time is estimated at 1 business day for most metropolitan suburbs, and larger regional areas when you order before our 4.30pm Melbourne time cut-off. Please understand that severe weather, bushfires, aircraft mechanical failures, and other such situations may affect this delivery time. If your order does not get to you in time, we will happily refund your order in full once items have been returned in a resellable condition.
Our costumes are set in packaging with the use of tamper evident satchels to deter any criminal action towards the delivery of your product.
You can track your order at www.tollgroup.com.au with the consignment number that was emailed to you.
Click N’ Collect From Our Warehouse Location
Customers in Melbourne are welcome to pick up orders from our Reservoir warehouse, Monday through Friday. Simply place your order online and choose the Click and Collect option when you check out. Orders must be placed online before arrival, we do not have a shop front and orders need to be processed through our website to be fulfilled.
PLEASE NOTE: Orders placed by 3pm Monday-Friday can be picked up 2 hours later that same day. Orders placed after 3pm on any given day will be available for pick up after 9am the following business day.
Our office hours are Monday-Friday 9:00am-6:00pm.